Question 1

When are you reachable?

Accepted Answer

By phone and WhatsApp daily from 6 am to 10 pm (emergency service). Regular appointments are planned Mon–Thu 7:30 am–4:30 pm and Fri 7:30 am–1:30 pm.

Question 2

Can I book appointments online?

Accepted Answer

Yes — on the “Booking” page you can request your desired service, date and time. We then confirm the appointment personally.

Question 3

Do you work across all of Wiesbaden?

Accepted Answer

We serve Wiesbaden and the directly adjacent districts. For requests outside the area, simply ask — we answer honestly whether we can come.

Question 4

Which brands do you use?

Accepted Answer

We work with established manufacturers such as Buderus, NIBE and Viessmann — depending on which solution fits your building.

Question 5

Is there funding for heat pumps or photovoltaics?

Accepted Answer

Yes — the federal funding runs through BAFA and KfW. Terms change regularly; we give you the overview and refer you to the funding bodies' current information.

Question 6

What do I do about a heating fault?

Accepted Answer

Call us (daily 6 am–10 pm) or message via WhatsApp with a short fault description and — if available — a photo of the display. We tell you the next steps immediately.

Question 7

How does a bathroom renovation run?

Accepted Answer

From consultation and planning via fixed dates to final acceptance, all from one source. Typical duration is two to three weeks depending on scope.

Question 8

Do you work for landlords and property managers?

Accepted Answer

Yes — we work for owners, property managers and commercial clients, including inspection and maintenance reports.

FAQ – answered clearly